All REALTOR® members are bound by the National Association of REALTORS® Code of Ethics – when they join, they pledge to abide by a strict code of professional conduct outlined in the Code of Ethics.
Ethics Complaints
Members of the public (or other REALTORS®) who feel they have been treated unfairly by a REALTOR® can use the professional standards process to seek satisfaction.
Etiquette and courtesy not addressed by the Code of Ethics can go a long way toward establishing a REALTOR® as a first-class professional. Here are some helpful guidelines.
Follow the "Golden Rule" - Do unto others as you would have them do unto you.
Respond promptly to inquiries and requests for information.
Schedule appointments and showings as far in advance as possible.
Call if you are delayed or must cancel an appointment or showing.
If a prospective buyer decides not to view an occupied home, promptly explain the situation to the listing broker or the occupant.
Communicate with all parties in a timely fashion.
When entering a property, ensure that unexpected situations, such as pets, are handled appropriately.
Leave your business card if not prohibited by local rules.
Never criticize property in the presence of the occupant.
When showing an occupied home, always ring the doorbell or knock - and announce yourself loudly - before entering.
Present a professional appearance at all times.
Encourage the clients of other brokers to direct questions to their agent or representative.
Communicate clearly; don’t use jargon or slang that may not be readily understood.
Show courtesy and respect to everyone. Be aware of and respect cultural differences.
Identify your REALTOR® and your professional status in contacts with the public.
Do not tell people what you think - tell them what you know.